Alpana Sharma
Chief Technology Officer & India Head
Add in fragmented data, constant cost pressures, and the human side of change, whereby large, process driven organizations are called upon to change in response to AI and automation, and no wonder results are slow in coming. Success in this domain hinges on an approach that blends compliance-first design, operations expertise, and workforce readiness.
MDI NetworX has spent the last two decades mastering the art of transformation in an industry defined by complexity and constant change. What began as a mission to help healthcare payers streamline operations has evolved into a powerful blend of technology and expertise to deliver solutions that reduce costs, boost efficiency, and drive measurable impact.
From automation-driven platforms like InsightPro to comprehensive business management services, MDI NetworX continues to set new benchmarks for operational excellence. “However, innovation isn’t our only focus. Just as we reimagine payer operations, we are equally committed to creating an empowering workplace where learning, wellness, and career growth are part of the culture that makes us one of the best tech companies to work for”, adds Alpana Sharma, Chief Technology Officer & India Head, MDI NetworX.
Portfolio Built for the Future
MDI NetworX provides an integrated portfolio that addresses healthcare operations’ most significant needs by delivering smart automation, data-driven insights, and compliance-minded architecture.
InsightPro, its flagship artificial intelligence-powered workforce productivity management platform, delivers real-time visibility into productivity and quality, enabling smarter operational decisions. A gamut of other products that complement InsightPro: RevEx, an advanced revenue cycle management platform that facilitates streamlined billing, revenue capture optimization, and financial efficiency improvement.
Golem, an OCR and artificial intelligence-driven innovation that allows for expedited claims capture with reduced processing errors accompanied by human review. DocGem, a safe, compliant document management and retrieval system for payer & providers. MCO Pro & Mage, which drive standardization, collaboration, and smart contract modeling within provider management.
Leveraging these solutions, MDI NetworX equips payers and providers to remain ahead of shifting regulations such as the No Surprises Act, continuing our compliance-first mentality. Beyond the platform itself, we offer end-to-end services in claims administration, provider management, member enrollment, customer service, and revenue cycle management with similar precision and scalability.
Career Building & Well-Being
MDI NetworX has created an environment beyond simple employment, fostering an ecosystem where individuals are best when they flourish in structured growth, holistic care, and meaningful connections. Its philosophy is based on three pillars: Careers,
Care, and Connect, each intended to enhance engagement and empowerment. Under Careers, the company invests in continuous learning and professional upgradation through structured development programs, certifications, and leadership training.
Defined career paths supplemented by mentoring and lateral experience allow direction for employees with an opportunity for experimentation in multiple roles while rewarding their career developmental achievements. Care takes care of wellness through full health coverage, mental health support, financial wellness programs, and flexible workforce policies favoring a healthy work-life balance. Connect forges communities through cultural celebrations, leadership town halls, employee resource groups, and CSR efforts, which foster a shared sense of purpose.
MDI NetworX takes a holistic and future-focused approach to Talent Development (TD), ensuring employees stay ahead in the fast-evolving technology of .net, AI, ML, and automation. Learning at MDI NetworX is a mix of formal training programs and hands-on project driven learning, with employees taking the initiative to explore emerging technologies within real-world projects.
A strong mentorship culture pairs team members with senior leaders, creating personalized learning pathways that integrate domain expertise with technical upskilling, such as applying AI/ML to payer workflows. This blend of structured learning and experiential projects empowers employees to build practical skills that directly impact business outcomes, keeping the workforce future-ready.
Cross-functional collaboration is another cornerstone, as employees work in pods and squads that blend operations, technology, and compliance expertise, fostering knowledge sharing and enabling non-technical staff to become comfortable with AI’s real-world applications.
“At MDI NetworX, we form integrated pods that unite ops, tech, and compliance experts to cocreate solutions with our clients, ensuring regulatory requirements are built in from day one. Our framework driven agile approach, with parallel compliance reviews, prevents the ‘innovation freeze’ of waiting for end-of cycle audits, allowing us to deliver secure, customer centric solutions at speed”, informs Alpana.
Beyond formal programs, the organization actively encourages a mindset of lifelong learning, urging employees to develop future-proof skills in areas such as robotic process automation (RPA), AI model deployment, and intelligent claims processing.
MDI NetworX ensures that its employees not only stay aligned with rapid technological shifts but also build deep, domain-relevant expertise by combining structured training, mentorship, hands-on project experience, and cross-functional collaboration. This integrated L&D strategy positions the organization as a leader in preparing its workforce for the next generation of payer and TPA operations.
The Robust Way Ahead
MDI NetworX is shaping the future by deepening its commitment to client-driven innovation through the Innovation Council. Every product improvement is grounded in real-world issues and tested for measurable outcomes. That moves innovation from buzzword to lived practice, emphasizing linking what technology can do with what healthcare really needs.
The future plan is an expression of this dedication. Picture Member, Provider & Claims administered in a single AI intelligent Platform. Visionary systems powered by AI can predict anomalies before they even appear; auto quality checks that identify errors beforehand, enabling unprecedented productivity and capacity gains without sacrificing accuracy; and analytics integrated into every step in the process. These are no longer lofty hopes; they are foundations upon which work begins today in Claims, Quality, Enrollment, Customer Service, and other areas.
What sets MDI NetworX apart is its flexible ecosystems vision, which uses all technology for velocity and relevance, flexibility, and a sustainable value proposition. This allows a reinterpretation of healthcare operations, turning complexity into simplicity and obstacles into possibilities. The future of healthcare won’t wait. And with innovation as its compass, MDI NetworX is making its partners not only ready for what comes next, but they’ll co-create it.
Innovation at MDI NetworX is more than about technology; it is about people. “We developed a space where inquisitive minds and budding talent can experiment, discover, and catalyze transformation at healthcare’s rapid pace. To those interested in designing tomorrow’s payer–provider operations with AI and next-gen technology, this is not just a workplace; it is a launchpad to make a lasting impact”, concludes Alpana.
Defined career paths supplemented by mentoring and lateral experience allow direction for employees with an opportunity for experimentation in multiple roles while rewarding their career developmental achievements. Care takes care of wellness through full health coverage, mental health support, financial wellness programs, and flexible workforce policies favoring a healthy work-life balance. Connect forges communities through cultural celebrations, leadership town halls, employee resource groups, and CSR efforts, which foster a shared sense of purpose.
We are developing an ecosystem based on platforms where technology is a connecting link, allowing payers and providers to remain ahead in an ever-evolving healthcare environment
MDI NetworX takes a holistic and future-focused approach to Talent Development (TD), ensuring employees stay ahead in the fast-evolving technology of .net, AI, ML, and automation. Learning at MDI NetworX is a mix of formal training programs and hands-on project driven learning, with employees taking the initiative to explore emerging technologies within real-world projects.
A strong mentorship culture pairs team members with senior leaders, creating personalized learning pathways that integrate domain expertise with technical upskilling, such as applying AI/ML to payer workflows. This blend of structured learning and experiential projects empowers employees to build practical skills that directly impact business outcomes, keeping the workforce future-ready.
Cross-functional collaboration is another cornerstone, as employees work in pods and squads that blend operations, technology, and compliance expertise, fostering knowledge sharing and enabling non-technical staff to become comfortable with AI’s real-world applications.
“At MDI NetworX, we form integrated pods that unite ops, tech, and compliance experts to cocreate solutions with our clients, ensuring regulatory requirements are built in from day one. Our framework driven agile approach, with parallel compliance reviews, prevents the ‘innovation freeze’ of waiting for end-of cycle audits, allowing us to deliver secure, customer centric solutions at speed”, informs Alpana.
Beyond formal programs, the organization actively encourages a mindset of lifelong learning, urging employees to develop future-proof skills in areas such as robotic process automation (RPA), AI model deployment, and intelligent claims processing.
MDI NetworX ensures that its employees not only stay aligned with rapid technological shifts but also build deep, domain-relevant expertise by combining structured training, mentorship, hands-on project experience, and cross-functional collaboration. This integrated L&D strategy positions the organization as a leader in preparing its workforce for the next generation of payer and TPA operations.
The Robust Way Ahead
MDI NetworX is shaping the future by deepening its commitment to client-driven innovation through the Innovation Council. Every product improvement is grounded in real-world issues and tested for measurable outcomes. That moves innovation from buzzword to lived practice, emphasizing linking what technology can do with what healthcare really needs.
The future plan is an expression of this dedication. Picture Member, Provider & Claims administered in a single AI intelligent Platform. Visionary systems powered by AI can predict anomalies before they even appear; auto quality checks that identify errors beforehand, enabling unprecedented productivity and capacity gains without sacrificing accuracy; and analytics integrated into every step in the process. These are no longer lofty hopes; they are foundations upon which work begins today in Claims, Quality, Enrollment, Customer Service, and other areas.
What sets MDI NetworX apart is its flexible ecosystems vision, which uses all technology for velocity and relevance, flexibility, and a sustainable value proposition. This allows a reinterpretation of healthcare operations, turning complexity into simplicity and obstacles into possibilities. The future of healthcare won’t wait. And with innovation as its compass, MDI NetworX is making its partners not only ready for what comes next, but they’ll co-create it.
Innovation at MDI NetworX is more than about technology; it is about people. “We developed a space where inquisitive minds and budding talent can experiment, discover, and catalyze transformation at healthcare’s rapid pace. To those interested in designing tomorrow’s payer–provider operations with AI and next-gen technology, this is not just a workplace; it is a launchpad to make a lasting impact”, concludes Alpana.
