We live in the fine tuning phase of the internet. A mere connectivity to the internet is no more going to help you thrive your business, as the expectations and entailments of the customers and organizations itself are undergoing sea changes destination being an overwhelming overall experience beyond just services & products. On the other hand, the story is no different with the burgeoning personal broadband connectivity requirements. Need of the hour is ‘personalized and organizationalized' internet services, which take localized Internet Service Providers(ISP) as the larger Amit Mandal, Managing Director A B.Tech engineer passed out from Birbhum IT College, Amit is experienced in Call Centre Solutions and Dialers. He has previously worked in companies like Avis E Solutions. counterparts are not flexible enough with their customization and price.

Providing such a bespoke internet experience to individual customers as well as organizations across Kolkata and West Bengal circle is Digiking Communications an ISP offering Leased Line, Broadband and Corporate Broadband connectivity services. While piloting this mission of providing specialized dedicated and quality services to local organizations corporate educational institutes, and domestic users Digiking is catching a significant number of eyeballs spanning the entire north east region with its reputation as a technology harmonizing company that improvises in the domain of internet services.

Customer is King So is the Employee
"Our IT background helps us understand and foresee the challenges an individual or organization would face while running their business with an unreliable internet service. We have laid our network in a way that we can deliver uninterrupted services for all businesses and domestic users,"asserts Amit Mandal, Managing Director Digiking Communications. The IT & networking background of both the directors Amit and Biky Kumar Roy(Technical Director) is an added boon in deciphering the sophisticated challenges of the customers. The company's dedicated support team, which offers 24x7 customer services along with network engineers working day and night further complements Digiking's network to ensure seamless services. "We have a dedicated support team comprising of highly experienced employees who hail from the networking and ISP field with vast knowledge and experience behind them. The diversity in talent helps us fill the clogs and make sure that we cater the best services,"adjoins Biky.

It's exemplary the way Digiking's customer services team maintains an excellent rapport with the customers and thus provides them with an over whelming holistic experience thanks to their close knit engagement and

coordination with the backend support team and proper use of the inhouse resources. Any predicament with the support related issues are resolved through a proper escalation matrix. The director duo personally ensures the proper functioning of support and customer service teams. In addition, the company performs weekly reviews to consider and incorporate progressive suggestions and thus improve its services constantly.

Digiking is catching a significant number of eyeballs spanning the entire northeast region with its reputation as a technology harmonizing company that improvises in the domain of internet services

Time for the Next Level
The way Digiking preserves its workforce ­ through a family like work culture that inspires them to find their best professional version also takes a huge chunk of credit. When the employees know that they are going to grow alongside the company, it brings out a different outcome all together. Adorned with such a team of employees Digiking within a year from its inception has managed to broaden its horizon up to 5,000 domestic customers apart from the corporate broadband connections and leased line connections, rising from a grass root level.

Moving head a company that is in a continuous route of evolution coupled with cutting edge technologies, Digiking today is endeavoring to incorporate fiber optics not just for IT companies & leased lines but also for broadband connections. It's a sure bet that integrating this costly yet effective technique will further improve customer satisfaction. The company is also all set to venture into Internet Protocol television(IPTV), recognizing the prominent evolution of cable TV across India."Our focus majorly lies on reaching out to the rural household of West Bengal .We have a goal to launch IPTV services by January-2020, extend our network and services all over West Bengal and Kolkata circle by end of 2020 and encrust all over India within the next couple of years,"concludes Chayan Nag, Business Development Manager, Digiking Communications.

Amit Mandal, Managing Director
A B.Tech engineer passed out from Birbhum IT College, Amit is experienced in Call Centre Solutions and Dialers. He has previously worked in companies like Avis E Solutions.

Chayan Nag, Business Development Manager
Chayan started his career in the BPO/Call Centre industry as a tele caller and has a great amount of experience in handling operations as a Project Manager.

Biky Kumar Roy, Technical Director
Biky is a network engineer who has been in the world of ISP since he started his career. He has almost five years of experience as Network Admin Head.

Quick Facts:
Office: Kolkata
Offerings:
•Leased Line Connection
•VOIP
•Broadband Connection