Last-mile logistics in India has experienced explosive growth over the past few years. Not too long ago, it remained a small segment with singular, local players facilitating deliveries, yet leaving a large portion of the population underserved.

Recognizing the sector’s potential, Uncle Delivery was founded by Sourabh Chatterjee in 2021, unlocking a goldmine of possibilities to innovate. Today a robust, widely recognized intra-city last mile logistics partner, the company serves individuals and businesses with comprehensive, on-demand solutions, while empowering driver partners along the way.

Boasting over 2 million app downloads, and more than 88 lakh completed deliveries since inception, the platform stands out from conventional delivery models. Its unique provision of vehicles on demand adds a much-needed layer of flexibility to logistics. By allowing customers to choose from a wide range of suitable vehicles, from bikes to large 8-feet trucks, the company makes logistics simple, speedy, and reliable.

Innovation-Led Solutions

Innovation lies at the heart of UD’s operations. The company has transformed the delivery experience with its unique features. The robust platform simplifies vehicle booking, offering instant scheduling options. Users can choose the exact vehicle that fits their needs.

Cutting-edge digital features like real-time tracking and flexible price slabs help promote transparency. Controlling everything from a simple app makes the entire process stress-free and faster. With these innovations, UD fosters trust among users.

“Building trust is at the core of everything we do. With UD’s real-time tracking, you are never left guessing. From the moment your parcel is picked up until it reaches the destination, you can see exactly where it is, keeping you informed, assured and in control every step of the way”, shares Sourabh Chatterjee, Founder & Managing Director, Uncle Delivery.

Speaking at length about the pricing slabs, Goutham Raam, Head of Marketing and Growth shares his insights. “UD has developed three price slabs: regular, priority, and pooling. The regular slab offers dynamic pricing based on distance, real-time demand and area-oriented factors. Priority is designed for time-sensitive shipments, pairing urgent deliveries with available partners instantly. If clients choose pooling, their orders could be clubbed alongside other orders. Pooling is the perfect costeffective option for deliveries that are not urgent”.

What sets UD apart is not just its flexible model, but also its service consistency and dedicated customer support. Right from handling complaints to quick grievance redressal, the dedicated customer support team at UD assists clients with all kinds of issues. Moreover, its chat support offers quick assistance, ensuring a hassle free customer experience.

Speed & flexibility define modern logistics. With UD’s on-demand delivery capabilities & a wide set of vehicle options, customers can move anything, anytime, effortlessly

Empowering MSMEs, A Stepping Stone Towards Viksit Bharat

To say that MSMEs form the heart of Viksit Bharat would be no hyperbole. Uncle Delivery supports this mission by empowering small businesses with fast, reliable and pocket-friendly logistics. Through its app-oriented ondemand delivery model and flexible vehicle options, UD helps MSMEs expand their reach, whilst also helping them overcome an array of bottlenecks, such as limited transport availability, inconsistent delivery timelines, high logistics costs, etc. Through seamless technology integration and transparent pricing, UD enables MSMEs to focus on business growth while it takes care of their delivery-oriented requirements every step of the way.

Growing Boldly

UD’s journey began with a vision to transform the logistics sector, which has long struggled with delayed deliveries, limited shipment visibility, and restricted vehicle options. The company addresses these issues through its comprehensive on-demand delivery expertise with transparent monitoring capabilities. Looking ahead, Uncle Delivery seeks to amplify its capabilities to stay ahead of the curve.

Uncle Delivery seeks expansion beyond intracity deliveries to inter-city routes, enterprise business, and tailored logistics solutions for businesses of all sizes. While maintaining efficiency and reliability, the company aims to strengthen its presence across new urban markets. Simultaneously, it is planning app enhancement for improved tracking and smart vehicle allocation features. With such diverse expansion plans, UD is rapidly India’s reforming last-mile delivery landscape.