India has emerged as the global hub for Global Capability Centers (GCCs), especially in banking and financial services. Once focused on backend tasks, GCCs today are strategic growth engines, driving digital transformation, compliance, and innovation. With over 1,600 GCCs, India offers deep technology talent, robust governance, and a culture of continuous learning, making it indispensable for global banks. For UK-based financial institutions, India is more than a support base, it’s a co-pilot. In Bengaluru and Hyderabad, OSB India, the GCC for OSB Group, a leading UK specialist mortgage lender has grown into a powerhouse of innovation and agility. Far beyond a shared services arm, OSB India now leads critical functions in tech, operations, and transformation across the Group.

Established to serve as the offshore centre for OSB Group, OSB India has matured into a high-performance GCC that mirrors the Group’s values of integrity, collaboration, and excellence. What began as a shared services arm has transformed into a capability-rich organisation that now drives core functions in data analytics, enterprise tech, application development, risk, compliance, operations, and digital transformation.

Unlike many GCCs that remain in a reactive service mode, OSB India is deeply embedded in business-critical projects. Whether it is establishing strong mortgage servicing platforms or revolutionizing customer experience journeys with AI and automation, OSB India's teams work with ownership, quickness, and direct engagement with stake holders. The transition is a reflection of the centre's strategic positioning in support of the Group's long-term aspiration to be a digitally empowered, customer-focused bank.

A Culture Rooted in People & Possibility

At the heart of OSB India’s success lies its unique organizational culture. The leadership team has cultivated a workplace that is inclusive, collaborative, and aspirational. Here, hierarchy gives way to dialogue, and titles take a backseat to talent and contribution. Employees at OSB India are not just implementers, they are innovators and decision-makers.

The open-door policy, leadership access, and invitation to challenge the status quo foster a culture where all feel heard, valued, and empowered. The culture of the company is also centered on empathy and employee well-being. Flexible work arrangements, mental wellness programs, with employee networks, clubs & committees supporting community, ESG, DE & I and several engagement activities demonstrate OSB India's conviction that peak performance starts with whole-person care.

OSB India has earned recognition for its commitment to diversity and inclusion, especially in leadership. The senior management team represents a balanced mix of gender, background, and perspectives. More than 40 percent of OSB India’s leadership roles are held by women, an impressive figure in the banking and tech sectors. This diversity isn’t just a statistic, it translates into richer conversations, empathetic decisions, and inclusive policies. Employee Resource Groups (ERGs), Employee led initiatives, mentoring programs for women leaders, and unconscious bias training are just some of the ways OSB India embeds inclusion into its everyday practices.

Offering Career Growth Learning Without Limits

OSB India’s employees often speak of ‘limitless learning’ as a hallmark of their journey. The organization believes that when individuals grow, the company grows, investing heavily in training, upskilling, and career pathing. From full-stack development to cloud certifications, leadership coaching to domain-specific master classes, the company’s in-house learning ecosystem, with modern LMS tooling through Cornerstone OSBI is designed to meet the needs of a digital-first banking world. Employees are encouraged to rotate across roles and functions, gaining multi -dimensional expertise that accelerates their careers. OSB India stands out for its feedback culture. Frequent check-ins, real-time coaching, and transparent career discussions help individuals set clear goals and chart their progress. As one employee puts it, ‘Here, you don’t wait for a year-end review to know how you’re doing. Growth is a conversation, not an event’.

OSB India aspires to create a human-tech ecosystem where innovation, empathy, and impact coexist

Among its flagship programs are a strong people & culture team who not only provide traditional HR support but are the beating heart of the organization driving engagement and collaboration. With a number of ESG-aligned activities and community projects for all employees to be a part of throughout the year, the organization promotes a strong connection to its stewardship value. Additionally, the Our Planet Employee Network promotes environmental sustainability through tree plantation efforts and carbon-conscious initiatives.

The company’s ‘Our Community Network’ program encourages employee engagement in giving back to society through health camps, donation drives, and community aligned CSR activities throughout the year, directly benefitting the local community. Importantly, these CSR efforts are not merely top-down directives, they are employee-led, reflecting the company’s belief that social impact is a shared responsibility among all its members.

Accelerating Digital Transformation

While OSB Group accelerates its digitalization to stay ahead of the competition in a rapidly changing financial landscape, OSB India is leading this transformation. The hub is involved in an array of high-impact projects crucial to the company's future right now. Some of them include cloud migration of legacy systems, big data analytics to drive underwriting and risk profiling, and robotic process automation (RPA) for mortgage processing. OSB India is also working on creating initiatives, customer portals that deliver a frictionless digital banking experience. These efforts are not merely back-end initiatives, they directly enhance customer experience, reduce turnaround times, and increase overall efficiency across the organization.

Future Vision

Looking ahead, OSB India is gearing up to be not only a hub for execution but also innovation. The growth in the next phase will include investment in emerging technologies such as AI/ML, cyber security, and digital identity management, and creating domain leadership in spaces such as ESG (Environmental, Social, and Governance) compliance. One of the central elements of this future strategy is talent building. The organization will double its investment in early career talent, launch leadership development paths, and increase its partnership with academic and fintech organizations.