Automation Of It Infrastructure Support Activities To Increase Their End-User Productivity

Kunal has over two decades of IT experience ranging from training to data centre management, business development to product management, Bid Management, solution selling, pre-sales on product solution, product support services and managed IT services & IT automation.

In recent times, Enterprises have started automating the IT Infrastructure support activities to increase their end-user productivity and minimize IT costs by reducing technical resources. The pandemic's Work from Home policy has widened the support gap between users and the IT Support team. Users struggle with daily assistance, adherence to procedures, asset health, and security needs. Users occasionally require IT assistance in resolving problems; however, self-help automation infused with AI can assist end-users in such daily regular tasks.

An organization's productivity depends on the output of its end users. Businesses are embracing automation to maintain IT infrastructure and enhance user experience, and automated IT operations support is offering business users and IT support teams a fresh viewpoint. The way IT supports business users has changed and will continue to change due to automation. Analysis is done on the system data that are gathered from end-user devices. The following stage is to create insights utilising an AI layer at the device level. These start up self-healing processes, ideas for self-service, chatbot assistance, and an IT staff to-do list.

A conversational virtual assistant can be helpful in capturing end-user issues, finding up the appropriate solution from the self-help or self-heal solutions repository, and sharing it with the end user

Implement of End-User Support Automation
The end-user estate is constantly buzzing with problems and support requirements. The only option to deal with the inorganic growth of the support requirement is through automation. The end-user services sector covers everything from managing infrastructure and business applications to dealing with soft support concerns pertaining to IT assets, starting with the user's need to register a service ticket. A conversational virtual assistant can be helpful in capturing end-user issues, finding up the appropriate solution from the self-help or self-heal solutions repository, and sharing it with the end user. It can also gather feedback on the solution's efficacy and create a ticket in the ITSM tool. By lowering the MTTR, this gives users and organisations access to more productive time. Proactive solutions record the behaviour and health of the network, apps, and assets, alerting the IT Operations team to potential problems that the user(s) may experience. These tools also enable the IT Operations team to remotely fix the problem with or without user assistance. These solutions enable the execution of solutions across various assets with a single click.

End-user Computing: Future of the Workforce
In comparison to earlier times, end-user computer assets are far more reliable today. Another aspect contributing to increased productivity is the faster operating systems and applications, but the collaborative tools are what drive productivity the most. the SaaS-based environment, which has facilitated application utilization across endpoints, mobile devices, and tablets. End users now have the freedom to work from any location and are always accessible. With the IT environment becoming more consumerized, service providers are expected to be more dependable, safe, and accessible. Creating a clear and concrete strategy that facilitates workplace transformation so that employees may successfully do work through any device, anytime, anywhere, is what the future is all about. To improve productivity and speed up response times from the IT Operations team, organizations need to understand and align to the dynamic personas of the millennial generation, who currently make up 70 percent of the workforce and have high levels of digital dexterity.

Key Pitfalls of Data Centre Network Automation
The Network Infrastructure is the backbone of any environment that caters to the needs of legacy systems to the newly acquired Cloud infrastructure and SaaS applications and it requires to be available 24x7 for users and customers. Availability and Complexity at the DC network is the key conundrum. Since the applications specify compute, storage network, and speed requirements that must be followed, DC network automation is challenging. Despite the fact that DCs are centralized, the network extends from the DC to the endpoint; both are complex and layered. The infrastructure at DC, including networks, need to be hyper scalable for the business needs. This is also a hazard in creating dynamic network automation. The future technologies like virtual, software-driven, automatable, and simply adjustable can now be adopted, which will soon make it simple to automate DC networks.

Future of Data Center Network Automation
In this world of digitalization, Data Rules. The Cloud infrastructure is also a physically deployed infrastructure in some corner of the world. Network is the binding factor be it Data Center or Cloud. Network automation is inevitable. The only hurdle will be the accepting the change. The multi-domain physical and virtual infrastructure can now be configured using repositories of configuration definitions, deployment architectures in a standard building-block structure that are connected using well-defined interfaces, or links using Ansible and/or Python thanks to the development of infrastructure as a Code. Combining IaaS and CI/CD, network automation for DC will not only be practical but also easy to use, provide a test environment for network change testing prior to change deployment, and track and verify changes. Anomalies can be found by effective monitoring, which can then activate mechanisms for resolution and alerts.